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Terms & Conditions

Last Updated: June 12, 2025 G (Corresponding to 16 Dhu al-Hijjah 1446 AH)

This document constitutes the legal agreement and the general terms and conditions governing and regulating the transport, shipping, and logistics services provided by Antex Parcel Transport Company ("Antex" or "the Company") to its customers (hereinafter referred to as "the Customer", whether an individual, a commercial entity, or an e-commerce store). Handing over the shipment to the Company or creating a waybill through its electronic systems constitutes explicit and unconditional acceptance of all the provisions stated below:

1. Pricing and Weight Calculation Mechanism

Transport and service fees shall be calculated based on the rates agreed upon in the Customer’s specific agreement or the tariff declared at the time Antex receives the shipment. The Company bases its pricing on either the actual weight or the volumetric (dimensional) weight of the shipment, whichever is greater, in accordance with international logistics standards and the International Air Transport Association (IATA) guidelines. The metric volumetric weight is calculated using the following formula: (Length × Width × Height (in cm)) divided by 5000.

2. Invoice Review and Corrective Adjustments

The Customer bears full responsibility for the accuracy of the data entered into Antex's technical system (such as service type, weight, or dimensions). If the Company discovers during inspection and sorting that the entered data is incorrect or inconsistent with reality, Antex reserves the right to automatically and with immediate effect make appropriate corrections to the waybill and the issued electronic invoice at any time, charging the entire price difference to the Customer's account, and obligating the Customer to settle the differences immediately prior to delivery.

3. Right to Refuse or Suspend Shipments

Antex reserves its full operational and legal right to refuse receipt of any shipment, hold it, cancel its shipping order, delay its transport, or return it to the sender at the Customer’s expense at any time if the Company determines that the shipment may cause damage to the safety of other shipments, warehouses, or means of transport, poses a risk to the lives of individuals and employees, or if its transport is prohibited under the laws and regulations in force in the Kingdom of Saudi Arabia, or violates these terms.

4. Prohibited and Unacceptable Items for Shipping

The Customer is strictly prohibited from handing over shipments containing materials that violate local and international laws. Antex cannot receive, transport, ship, or deliver any of the following items:

  • Paper money, coins, checks, promissory notes, jewelry, precious metals, and gemstones.

  • Explosives, fireworks, compressed gases, flammable materials, or corrosive and combustible substances.

  • Human corpses, body organs, or unauthorized medical samples.

  • Firearms, non-firearm weapons (bladed weapons), ammunition, military equipment, and their disassembled parts (except with prior, legally prescribed security approvals).

  • Pornographic materials or content that violates public morals and Islamic regulations.

  • Plants, hazardous waste, toxic substances, or sensitive radioactive and biological materials.

  • Live or dead animals of all types and species.

  • All materials whose sale, circulation, import, or export is prohibited under the regulations of the Kingdom of Saudi Arabia.

5. Packaging and Customer Responsibility

The Customer commits to securely and properly packing and wrapping the shipment in a manner that perfectly suits the nature of the materials inside to protect them during transport, handling, and sorting, while placing appropriate labels, waybills, and warning marks (such as "Fragile" or "This Side Up" stickers). Accordingly:

  • Antex fully disclaims any liability for any damage, breakage, or leakage resulting from improper or poor packaging by the Customer.

  • The Company is not obligated to compensate for any damage or change in properties arising from natural and climatic conditions, such as changes in temperature, humidity, or atmospheric pressure during transit, unless refrigerated transport services or special preservation have been contracted in advance within a dedicated system executed with a separate financial addendum.

6. Shipment Inspection and Regulatory Search

Pursuant to the logistics authorities granted to it, or based on a direct request from the competent security and government authorities (such as the Ministry of Interior, the Transport General Authority, or Customs), Antex has the right to open and inspect any shipment or parcel at any time to verify the safety and legal compliance of its content. The Company shall bear no liability, obligations, or claims resulting from this regulatory procedure aimed at protecting public security and the integrity of the distribution network.

7. Insurance and Limits of Compensation Liability

Unless the Customer explicitly declares the actual financial value of the shipped goods in the designated field within Antex's electronic system and pays the additional insurance fees prescribed for that value, Antex shall not be obligated to compensate the Customer for the loss or damage of the shipment in excess of the "Basic Free Insurance" value specified and prescribed in the text of the main agreement signed between the two parties, or the maximum limit of default logistics compensation approved by the Company, which aligns with the regulations and policies of the Transport General Authority in the Kingdom.

8. Deadlines for Filing Claims (Forfeiture of Right)

All claims and complaints must be submitted formally and in writing through Antex's approved channels (official email or the approved ticketing system), in accordance with the following strict timeframes:

  • Lost Shipments: Within a maximum period of (21) calendar days from the shipping date recorded on the waybill.

  • Damaged or Incomplete Shipments: Within a maximum period of (2 business days) from the date the shipment is delivered to the recipient.

The Customer’s failure to submit the claim within the aforementioned periods constitutes a full and final forfeiture of their legal right to claim any material or moral compensation from the Company or its representatives.

9. Neglected, Abandoned, or Returned Shipments

In the event that the shipment cannot be delivered to the recipient for any reason beyond the Company's control—such as providing incorrect contact data or addresses, the recipient's failure to respond to repeated calls from representatives, the recipient ignoring or refusing to receive the shipment, or the shipment being rejected and seized by government and customs authorities—the following shall apply:

  • The shipment shall be returned to the returns warehouse, and the sender (the Customer) shall be notified of the need to retrieve it or schedule its return at their expense.

  • If a period of three months (90 days) elapses from the shipping date without the shipment being retrieved from the returns warehouse or its status being legally determined by the Customer, Antex shall have the legal right, at its sole discretion, to dispose of the shipment in the manner it deems appropriate (including destroying it, selling it at a public auction to recover operational costs, or storing it for an additional financial fee).

  • The Customer remains fully and personally responsible for paying all original shipping fees in addition to any costs, fees, or fines resulting from return, storage, or destruction operations.

10. Cash on Delivery (COD) Service

If the Customer wishes to assign the Company to collect the value of the goods from the recipient upon delivery, the required financial value must be clearly recorded in words and numbers in the designated field within Antex's electronic system prior to shipping and the commencement of logistics operations. If the value of the goods is omitted or not written in the system, the shipment will be delivered as a standard shipment, and Antex will not demand any funds from the recipient for the goods, nor will the Company be liable for any compensation or financial claims resulting from this oversight or error by the Customer.

11. Regulatory Amendments and Force Majeure

These terms and regulations are subject to the laws applicable in the Kingdom of Saudi Arabia. Any new amendments, decisions, fees, or taxes imposed by the Saudi government (such as adjustments to Value Added Tax, fuel surcharges, or amendments to the financial fees of the transport and logistics sector) that affect the operational cost of transport or delivery will result in the review, adjustment, and automatic update of Antex's service rates accordingly, ensuring regulatory compliance and service sustainability.

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